FAQ

This is likely a battery issue. Please measure the voltage at the battery discharge port. If the battery is faulty, we will arrange a replacement battery.

Please check whether the charging port is properly connected and not reversed. If necessary, replace the charging port.

This may indicate a charger issue. We can resend a new charger and charging port.

The range depends on riding habits, road conditions, and rider weight. Riding in gear 1 (eco mode) provides the best range. Riding in gear 3 (high speed) will consume battery faster, which is normal.

Please provide a video for confirmation. We will arrange to resend the controller and display if necessary.

We will arrange to resend the controller and rear wheel.

We will resend the controller and display, and also check whether the issue is related to the battery.

This is likely a controller failure. We will arrange to resend the controller.

We will arrange to resend the display.

Please check whether the main cable connections are secure and whether the waterproof connector pins are damaged.

Please check whether the scooter requires a non-zero start (kick-start). Try pushing the scooter slightly before accelerating.

We will arrange to resend the throttle and controller.

These issues may be related to:
• Battery protection or failure
• Controller malfunction
• Wiring or connection problems

Dashboard communication failure.

Throttle fault.

Brake lever fault.

Motor fault.

Controller bus overvoltage.

Controller voltage overload.

In eco mode, the range is approximately 45–50 km, depending on rider weight, terrain, and riding conditions.

Fully charged voltage: 54.4V
Normal voltage difference (J11): within 1V
Low voltage protection: 39.6V

Yes. Press the M button 5 times to activate eco mode, which limits the speed to about 25 km/h.

When unrestricted, the speeds are:
Gear 1: 20 km/h
Gear 2: 30 km/h
Gear 3: 55 km/h

It is recommended to replace the controller.

Possible causes include:
• Phase loss in the motor
• Loose or disconnected motor wires

👉 Please check whether the motor cables are properly connected.

First, check if the battery is functioning properly. If the battery is normal, consider replacing the display.

This is usually caused by a display wiring issue.
👉 Please check whether the display cable is properly connected.

This scooter uses a one-finger braking system. Make sure to fully press the brake lever for effective braking performance.

First, check whether the motor wiring is loose or disconnected.
If the front motor does not work in dual-drive mode, connect it to the rear motor port for testing:
• If it works → replace the dual-drive switch assembly
• If it still does not work → replace the motor

Modification is not recommended, as it may affect performance and safety.

Replacing the display unit can resolve this issue.

This is usually caused by an incorrect voltage setting.
👉 If the voltage is set to 48V, please adjust it back to the correct setting.

The scooter uses No. 46 hydraulic oil.

Check the rear motor hall sensor cable connection. If all connections are fine but the error persists, replace the rear motor.

If the error appears when the scooter is first powered on, check if the brake lever returns properly. If it does or the scooter has been used for a while, the brake lever is likely faulty — replace it.

Battery power is too low — please recharge the scooter.

If the error appears upon first use, check whether the throttle returns properly. If it occurs after some time of use, the accelerator is likely faulty — replace the throttle.

Replace the controller.

Replace both the dashboard and the controller together.