FREEBOY® Electric Scooter Warranty Policy




Certified for Quality & Safety – CE | RoHS | FCC | UL
We are committed to providing high-quality, safe electric scooters. Below you will find detailed warranty coverage and after-sales guidance to protect your purchase.
Warranty Coverage
1. Main Components – 1 Year
- Frame assembly, hub motor, controller assembly, handlebar, front body
- Instrument panel, rear wheel yoke, brake box, disc brake assembly, folding handlebar stand, front fork
- Front fork tube rotating parts, control bus, brake lines
2. Attachments – 6 Months
- Battery, charger, brake handle, finger knob
3. Wearable Appearance Parts – 1 Month
- Collision strip, headlight assembly, instrument cover, handlebar cover, outer tire, inner tire, bell assembly
- Fender, rear taillight, decorative cover, foot brace assembly, battery hatch cover, foot pad, charging port seat, rubber plug
Note: Hex wrenches and extended air nozzles are consumables and not covered by warranty.
Exclusions from Warranty
The warranty does not cover, including but not limited to:
- Repairs or modifications by unauthorized personnel, misuse, collision, negligence, abuse, accidents, alterations, or non-original parts.
- Damage after the warranty period has expired.
- Damage caused by natural disasters or other force majeure events.
- Water damage from submersion or excessive exposure.
- Damage from violent or excessive force.
- Damage caused by personal misuse, including punctures, injection marks, or normal wear and tear.
After-Sales Service
If you experience any issues covered by the warranty, please contact our FREEBOY® Customer Service Team. Our service center will guide you through the process and help resolve your concerns promptly.
Email: contact@freeboy.co
Friendly Reminders
- Packaging Box: Keep the original packaging for at least 15 days after delivery for safe transport if needed.
- Wearable Parts: Check the warranty period for each wearable part.
- Usage Guidelines: Follow the user manual to avoid damage not covered by warranty.